Privacy Policy

1. Introduction

Welcome to BestInCali ("we," "our," or "us"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and share your information.

This Privacy Policy explains how we handle your data when you use our website, AI chat assistant, and related services (collectively, the "Services").

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address when you create an account
• User Content: Questions you ask our AI, saved places, reviews, and preferences
• Communication: Messages sent through our contact forms

2.2 Automatically Collected Information

• Usage Data: Pages viewed, time spent, clicks, and navigation paths
• Device Information: Browser type, operating system, IP address
• Location Data: Approximate location based on IP address (not precise GPS)
• Cookies: See our Cookie Policy below

3. How We Use Your Information

• Provide Services: Deliver AI recommendations, search results, and personalized content
• Improve Experience: Analyze usage patterns to enhance our platform
• Communication: Send important updates, newsletters (with your consent)
• Safety: Detect fraud, abuse, and security issues
• Legal Compliance: Comply with legal obligations

4. Third-Party Services

We use the following third-party services:

4.1 Analytics

• Google Analytics: Website traffic analysis

4.2 AI Services

• Google Vertex AI: Powers our AI chat assistant
• OpenAI: Semantic search embeddings

4.3 Affiliate Programs

Important Disclosure: BestInCali participates in affiliate marketing programs. When you click on certain links and make a purchase or booking, we may earn a commission at no extra cost to you. These include:

• Amazon Associates
• Booking.com Affiliate Program
• Airbnb Associates
• GetYourGuide Affiliate Program
• SafetyWing Partner Program
• Airalo Affiliate Program
• Wise Referral Program

These partners may use cookies to track your interactions for commission attribution.

5. Cookie Policy

We use cookies and similar technologies for:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Understand how visitors use our site
• Preference Cookies: Remember your settings and choices
• Affiliate Cookies: Track clicks and conversions for commission attribution

You can control cookies through your browser settings. However, disabling cookies may limit some website functionality.

6. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Companies that help us operate our services
• Business Partners: Affiliate programs (only click data)
• Legal Requirements: When required by law or to protect rights

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your account and data
• Opt-Out: Unsubscribe from marketing emails
• Object: Object to certain data processing

To exercise these rights, contact us at info@bestincali.com

8. Data Security

We implement industry-standard security measures to protect your data, including:

• HTTPS encryption for all data transmission
• Secure database storage
• Regular security audits
• Access controls and authentication

9. International Users

Our services are based in Colombia. If you access our services from outside Colombia, your data may be transferred and processed in Colombia or other countries where our service providers operate.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website or sending an email. Continued use of our services after changes constitutes acceptance.

12. Contact Us

For privacy-related questions or concerns:

• Email: info@bestincali.com
• Website: Contact Form